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Our Guarantee

At Rosser Optometry we pride ourselves on our services and products. Our products are of the highest quality and fitted with fine precision to optimise your vision and comfort. We are proud to offer you these industry leading guarantees, providing you with confidence and peace of mind in the quality of your chosen glasses.

Lifetime Service Guarantee

We offer a free service on any glasses purchased from us. You can drop by the practice anytime and we will professionally clean and adjust them to ensure the proper fit for vision and comfort.

2 year Frame Guarantee

We only use high quality frames that all come with a 2 year warranty. This warranty covers defects in workmanship and/or materials. If your frames fail within the 2 year period we will adjust, repair or replace your frames.*

Lens Guarantee

Your lenses are protected by a 3 month guarantee and a 12 month lens coating guarantee. If your prescription changes or a manufacturing fault is found within the guarantee period then we will replace your lenses free of charge.*

Caring for your glasses

Your glasses are an investment to enable you to see and do the things that you love. Proper care and maintenance should ensure that they remain in premium condition.

  • Always keep your glasses in their case when not in use
  • Always place your glasses face up when placing on any surface
  • Avoid leaving your glasses near extreme heat
  • Use the provided cleaning cloth and lens cleaner to keep your glasses clean
  • Normal wear and tear can cause loosening of the eye-wire and temple screws. If you feel the fit of your glasses has changed, please make use of our free lifetime service guarantee where we will make any necessary adjustments to the frame

*This guarantee does not include scratches or damage that may occur due to normal use or accidents. This excludes safety glasses which are warranted for 12 months.